Strellio

Privacy Policy

At Stellio, we care about the privacy of your data and are committed to protecting it. This Privacy Policy explains how your personal information is collected, used, shared and protected.

This Privacy Policy applies:

if you are a merchant who registers to access and use our Services via our Platform (referred to in this Privacy Policy as Merchant);
if you are a customer who registers with a Merchant to access their services via our Platform (referred to in this Privacy Policy as Customer); and
if you are a visitor to our Website (referred to in this Privacy Policy as Website Visitor).

When we refer to:

personal information or information about you we mean information that identifies you or could be used to identify you, like your name, email address, date of birth, gender, address, phone number, IP address.
Usage Data Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
our Platform we mean any Stellio website or page derived from www.strellio.com (and our associated applications);
Services we mean the use of our platform for improving customer services, advertising and personalizing customer experience, which the Merchants may then offer to Customers (at the Merchant’s discretion);
Service Providers Service Provider means any person (other than an employee of us) who processes the data on behalf of us. We may use the services of various Service Providers in order to deliver our services effectively.
you and your we mean either Merchants, Customers or Website Visitors, as the context requires; and

your Merchant we mean the particular Merchant with whom a Customer has registered to be given quality customer services and a personalize experience via our Platform.

1. WHO WE ARE

Stellio is a provider of AI powered conversational chatbot and online marketing tools that allows Merchant to deliver good and quality customer services. We provide Merchants with the ability to Provide Customers with ideal and personified experience that allows Merchant to gain, engage and retain Customers. When we refer to Stellio, we (or our or us) that means Stellio limited that operates the website www.strellio.com and it associated applications Limited

2 MERCHANT’S RESPONSIBILITIES

2.1 Merchant acknowledgement and agreement

If you are a Merchant, you are separately obligated to act in accordance with those privacy laws that apply in the country where you are located. Even if you are not established in the EU, you may also be obligated to act in accordance with the GDPR if you are offering goods and services to Customers who are located in the EU at the time, they transact with you. You should:

help Customers understand how both you and Stellio will collect and use their personal information by posting an up-to-date privacy policy on your storefront that complies with those privacy laws that apply to you; and

obtain the informed consent from your Customers to the collection and use of their personal information by Stellio.

3. INFORMATION WE COLLECT ABOUT YOU

3.1 Merchants

If you are a Merchant, we collect personal information about you when you register to access and use our Services and then subsequently when we provide Services to you via our Platform, including:

contact name and contact details (including address);
username and password;
support information including issues, correspondence and chat logs; and
information about your usage of our Services.

3.2 Customers

If you are a Customer, we collect personal information about you when:

you register with a Merchant to access their services via our Platform;
you use our Platform for interaction with a Merchant; and
you allow a Merchant to use our Platform for interaction with you.

This personal information includes:

your name;
contact details (including address, email address, and phone number);
username and password;
payment information;
interactions with the Merchant (including chat logs); and
information about your usage of our Services.

4. HOW WE USE YOUR INFORMATION

4.1 Merchants

We use your information to:

verify your identity;
provide Services to you;

operate, maintain, and provide to you the features and functionality of the Service;

tailor the features, performance, and support of the Service to you; and

provide you with information and support you may request in connection with the Service.

4.2 Customers

We use your information to:

create and manage your account;
provide the services you access or request;
process transactions;
respond to your inquiries, comments, or concerns, or submit your inquiries, comments, or concerns to the Merchant if you are not the Merchant;
send you information related to the services you request;
send you technical notices, updates, security alerts, and support and administrative messages;

5. HOW WE SHARE YOUR INFORMATION

We do not rent or sell your Personal Information to anyone. We may share and disclose

Your Personal Information in the following manner:

5.1 For Customers, with Merchants

If you are a Customer, we share your Personal Information with the Merchant with whom you have registered for their services via our Platform. This includes your name, contact details, payment information, and interactions with the Merchant.

5.2 For Merchants, with Customers

If you are a Merchant, we share your Personal Information with Customers who have registered to access your services via our Platform. This includes your name, contact details, and information about your usage of our Services.

5.3 With Service Providers

We may share your Personal Information with Service Providers to help us operate, maintain, and provide the features and functionality of the Service. These Service Providers may include cloud hosting providers, payment processors, customer support providers, and email service providers.

5.4 Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

6. YOUR CHOICES

6.1 Access, Correct, Update, or Delete Your Information

If you are a Customer, you can access, correct, update, or delete certain personal information associated with your account by contacting the Merchant directly. If you are unable to contact the Merchant or need assistance, you can also contact us for assistance.

If you are a Merchant, you can access, correct, update, or delete certain personal information associated with your account by logging into your account or by contacting us for assistance.

6.2 Marketing Communications

If you are a Customer, you can opt-out of receiving marketing communications from us or the Merchant by following the unsubscribe instructions included in the marketing communication or by contacting us.

If you are a Merchant, you can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in the marketing communication or by contacting us.

7. SECURITY

We take reasonable steps to protect your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us via email or the Internet, especially if you are transmitting information of significant value or sensitivity. You should also take special care in deciding with whom you are communicating via the Internet or email.

8. INTERNATIONAL TRANSFER

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, we may transfer your information to the United States and process it there.

9. UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time to reflect new services, changes in our Personal Information practices, or relevant laws. The "Last updated" legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes are effective when we post the revised Privacy Policy on the Service. We may provide you with disclosures and alerts regarding the Privacy Policy or Personal Information collected by posting them on our website and, if you are a Customer, by contacting you through your email address.

10. CONTACT US

If you have any questions about this Privacy Policy or our practices, please contact us at:

Email: contact@stellio.co